GoToAssist Corporate

Description

GoToAssist Corporate for Android is an app that allows subscribers with GoToAssist Corporate accounts to provide troubleshooting support to Android device users. Upon customer consent, after installing the app, a representatives can chat with the customer, collect device information. Full device remote control is supported for Samsung devices and device screen sharing is provided for all Android devices running Android OS 7 (Nougat) or later.


If your support representative emails you a session URL, you will be directed to the Google Play store to download this app. If your support representative gives you a 9-digit code, you will first need to download and install this app on your device.


How to Get Started
1. Download the GoToAssist Corporate for Android app from Google Play and install it on your Android device.
2. If you received a URL issued by your support representative, the app will start. Enter your name and tap Join Session.
3. If you received a 9 digit phone code from your support representative, start the app, enter the 9 digit code
4. On Samsung devices, accept the Enterprise License Management to enable screen sharing
5. Once connected, you can use chat to communicate with the support representative. With your consent, the representative will have full remote control of your Samsung device or view capability on other Android devices with Android OS 7 (Nougat) or later. At any time during the session, you can pause remote control/view by tapping the pause button located at the top right of the app control bar.


Features
• With customer consent, a representative can do any of the following in real-time on Android devices running Android OS 7 (Nougat) or later:
- Remotely view the customer's mobile device screen (supported on all devices)
- Remotely control the customer's mobile device (supported on Samsung devices only)
- Collect device information and diagnostics, including system details, installed apps, running services, and telephony information
• With full integration of the GoToAssist Corporate framework, admins and managers are provided full reporting and session recordings for support sessions that are joined by customers via Android


System Requirements
• Representatives must generate a session code using the GoToAssist Corporate HelpAlert application
• Customers can join a representative's support session using the GoToAssist Corporate app for Android on any device running Android OS 7 (Nougat) or later
• For more information, please see the GoToAssist Corporate system requirements